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Concierges
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
Other titles employers use
Activities Concierge · Chef Concierge · Club Concierge · Concierge · Conference Concierge · Front Desk Agent · Guest Service Agent · Hotel Concierge
Inside the work
What you would actually do.
6 responsibilities that define the role, before job titles and workplaces change the details.
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Provide directions to guests.
- Order flowers for guests.
- Make travel arrangements for sightseeing or other tours.
- Pick up and deliver items or run errands for guests.
Who it suits
Would this work hold your attention?
This career often appeals to people drawn to helping, persuading and organizing work.
- Persuading
- Leading, selling, starting projects, or making a case
- Organizing
- Creating order, checking details, and keeping work accurate
Skills and strengths
What you would get good at.
Compare the skills the work relies on, the subjects behind it, and the abilities that make it easier to learn.
Core skills
- Active Listening
- Speaking
- Social Perceptiveness
- Service Orientation
- Coordination
- Reading Comprehension
Subjects to know
- Customer and Personal Service
- English Language
- Administrative
- Transportation
Useful strengths
- Oral Comprehension
- Oral Expression
- Speech Recognition
- Speech Clarity
- Problem Sensitivity
Working day
Picture yourself doing it.
These measures show how much of the day involves people, movement, conversation, and hands-on work.
| Measure | Out of 5 | What that means here |
|---|---|---|
| Close to other people | 3.6 | Shared rooms, but not shoulder to shoulder |
| On your feet | 3.4 | Up and down through the day |
| Talking face to face | 4.8 | Continuous — the job is conversations |
| Working with your hands | 2.2 | Little of the day |
Preparation
How people prepare for this work.
Employers usually ask for a high school diploma. Other routes may also lead into the field.
- High school or less 50%
- A certificate or some college 36%
- A four-year degree 9%
- A two-year degree 5%
Tools of the work
Technology you may use.
- Spreadsheet software
- Office suite software
- Electronic mail software
- Presentation software
- Word processing software
- Data base user interface and query software
- Billing and invoicing software
- Accounting software
Opportunity near you
See where this work is growing.
Choose a state to compare the size of the field, annual openings, and expected hiring change.
- People doing this work
- 8,760
- Job openings each year
- 60
- Expected hiring change, 2022–2032
- 7.4%
Compare every available state
| State | People doing it | Job openings each year | Expected change |
|---|---|---|---|
| New York | 8,760 | 60 | 7.4% |
| California | 4,600 | 740 | 9.5% |
| Florida | 3,790 | 610 | 15.5% |
| District of Columbia | 3,150 | 500 | 15.8% |
| New Jersey | 3,100 | 490 | 8.8% |
| Virginia | 2,720 | 430 | 6.7% |
| Texas | 1,980 | 320 | 17.9% |
| Colorado | 1,700 | 270 | 11.1% |
| Pennsylvania | 1,580 | 250 | 6.0% |
| Nevada | 1,470 | 240 | 13.1% |
| Maryland | 1,450 | 230 | 9.0% |
| Washington | 1,220 | 200 | 8.9% |
| Georgia | 1,120 | 180 | 23.1% |
| Arizona | 740 | 120 | 15.6% |
| Illinois | 720 | 120 | 10.8% |
| Oklahoma | 710 | 110 | 12.7% |
| Minnesota | 660 | 100 | 6.5% |
| Oregon | 560 | 90 | 14.3% |
| Michigan | 490 | 80 | 4.3% |
| South Carolina | 480 | 80 | 11.6% |
| Massachusetts | 390 | 60 | 11.4% |
| Louisiana | 370 | 60 | 5.7% |
| Ohio | 360 | 60 | 2.9% |
| Tennessee | 350 | 60 | 20.7% |
| Kentucky | 340 | 60 | 9.7% |
| Missouri | 330 | 50 | 10.0% |
| Wisconsin | 330 | 50 | 22.2% |
| Utah | 300 | 50 | 20.0% |
| Indiana | 240 | 40 | 9.1% |
| Connecticut | 230 | 40 | 21.1% |
| Nebraska | 220 | 30 | 10.0% |
| Puerto Rico | 170 | 30 | 6.3% |
| Alabama | 150 | 20 | 7.1% |
| Guam | 140 | 20 | 16.7% |
| Kansas | 130 | 20 | 8.3% |
| Iowa | 120 | 20 | 9.1% |
| Arkansas | 100 | 20 | 11.1% |
| Alaska | 90 | 20 | 12.5% |
| New Mexico | 90 | 10 | 28.6% |
| Wyoming | 80 | 10 | 14.3% |
| Mississippi | 70 | 10 | −12.5% |
| Vermont | 60 | 10 | 20.0% |
| West Virginia | 50 | 10 | — |
| Idaho | 40 | 10 | — |
| Maine | 40 | 10 | — |
| Rhode Island | 20 | 0 | — |
Career to college
Build a path toward this work.
Start with a related major, then compare colleges where students complete that field.