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Correspondence Clerks
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
Other titles employers use
Chargeback Specialist · Claims Correspondence Clerk · Correspondence Clerk · Correspondence Coordinator · Correspondence Representative (Correspondence Rep) · Correspondent · Dispute Resolution Analyst · Dispute Specialist
Inside the work
What you would actually do.
6 responsibilities that define the role, before job titles and workplaces change the details.
- Maintain files and control records to show correspondence activities.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
- Compile data from records to prepare periodic reports.
- Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
Who it suits
Would this work hold your attention?
This career often appeals to people drawn to organizing and persuading work.
- Organizing
- Creating order, checking details, and keeping work accurate
- Persuading
- Leading, selling, starting projects, or making a case
Skills and strengths
What you would get good at.
Compare the skills the work relies on, the subjects behind it, and the abilities that make it easier to learn.
Core skills
- Writing
- Reading Comprehension
- Active Listening
- Speaking
- Critical Thinking
- Judgment and Decision Making
Subjects to know
- Administrative
- English Language
- Customer and Personal Service
- Economics and Accounting
- Mathematics
Useful strengths
- Written Expression
- Written Comprehension
- Oral Comprehension
- Oral Expression
- Near Vision
Working day
Picture yourself doing it.
These measures show how much of the day involves people, movement, conversation, and hands-on work.
| Measure | Out of 5 | What that means here |
|---|---|---|
| Close to other people | 3.0 | Largely your own space |
| On your feet | 2.0 | Mostly seated |
| Talking face to face | 4.8 | Continuous — the job is conversations |
| Working with your hands | 2.5 | Little of the day |
Preparation
How people prepare for this work.
Employers usually ask for a high school diploma. Other routes may also lead into the field.
- High school or less 43%
- A two-year degree 28%
- A certificate or some college 17%
- A four-year degree 12%
Tools of the work
Technology you may use.
- Medical software
- Data base user interface and query software
- Spreadsheet software
- Office suite software
- Electronic mail software
- Presentation software
- Document management software
- Operating system software
Opportunity near you
See where this work is growing.
Choose a state to compare the size of the field, annual openings, and expected hiring change.
- People doing this work
- 670
- Job openings each year
- 80
- Expected hiring change, 2022–2032
- 4.7%
Compare every available state
| State | People doing it | Job openings each year | Expected change |
|---|---|---|---|
| Texas | 670 | 80 | 4.7% |
| Georgia | 440 | 50 | 2.3% |
| New York | 430 | 0 | −2.3% |
| Missouri | 320 | 40 | −5.9% |
| Virginia | 300 | 30 | −3.2% |
| Ohio | 290 | 30 | −9.4% |
| South Carolina | 260 | 30 | — |
| Pennsylvania | 240 | 30 | −4.0% |
| Indiana | 140 | 20 | — |
| Maryland | 110 | 10 | — |
| Oregon | 110 | 10 | — |
| Nevada | 100 | 10 | — |
| Washington | 100 | 10 | 25.0% |
| Arizona | 90 | 10 | −10.0% |
| Florida | 90 | 10 | — |
| Nebraska | 90 | 10 | — |
| Maine | 70 | 10 | −12.5% |
| Tennessee | 70 | 10 | — |
| Colorado | 60 | 10 | −14.3% |
| District of Columbia | 60 | 10 | −14.3% |
| Mississippi | 60 | 10 | — |
| Oklahoma | 60 | 10 | −14.3% |
| South Dakota | 60 | 10 | — |
| Utah | 60 | 10 | −14.3% |
| New Jersey | 50 | 10 | — |
| Alaska | 30 | 0 | — |
| New Hampshire | 30 | 0 | — |
| Wisconsin | 20 | 0 | — |
| Idaho | 10 | 0 | — |
Career to college
Build a path toward this work.
Start with a related major, then compare colleges where students complete that field.
Where to study
Colleges with strong activity in these fields.
Start with program size, admission, and likely cost. Open a college for the full picture.
Valdosta State University
- Degrees each year
- 22
- Admit rate
- 83%
- Annual cost after aid
- $12,000
Program entryOpen major
Open college FLThe University of Tampa
- Degrees each year
- 16
- Admit rate
- 41%
- Annual cost after aid
- $32,000
Program entryApply after enrollment
Open college MONorthwest Missouri State University
- Degrees each year
- 2
- Admit rate
- 86%
- Annual cost after aid
- $14,000
Program entryApply after enrollment
Open collegeCompare every college offering business operations support and assistant services