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First-Line Supervisors of Gambling Services Workers
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
Other titles employers use
Casino Manager · Casino Shift Manager (CSM) · Floor Supervisor · Pit Boss · Pit Supervisor · Slot Floor Person · Slot Shift Manager · Slot Shift Supervisor
Inside the work
What you would actually do.
6 responsibilities that define the role, before job titles and workplaces change the details.
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Perform paperwork required for monetary transactions.
- Respond to and resolve patrons' complaints.
- Greet customers and ask about the quality of service they are receiving.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
Who it suits
Would this work hold your attention?
This career often appeals to people drawn to persuading, organizing and practical work.
- Persuading
- Leading, selling, starting projects, or making a case
- Organizing
- Creating order, checking details, and keeping work accurate
- Practical
- Building, repairing, using tools, or working outdoors
Skills and strengths
What you would get good at.
Compare the skills the work relies on, the subjects behind it, and the abilities that make it easier to learn.
Core skills
- Monitoring
- Service Orientation
- Active Listening
- Speaking
- Reading Comprehension
- Critical Thinking
Subjects to know
- Customer and Personal Service
- Mathematics
- English Language
- Administration and Management
- Computers and Electronics
Useful strengths
- Oral Comprehension
- Oral Expression
- Problem Sensitivity
- Speech Recognition
- Speech Clarity
Working day
Picture yourself doing it.
These measures show how much of the day involves people, movement, conversation, and hands-on work.
| Measure | Out of 5 | What that means here |
|---|---|---|
| Close to other people | 4.5 | Arm’s length or closer, most of the day |
| On your feet | 4.2 | Standing or moving for most of it |
| Talking face to face | 4.4 | A regular part of the day |
| Working with your hands | 2.9 | Little of the day |
Preparation
How people prepare for this work.
Employers usually ask for a high school diploma. Other routes may also lead into the field.
- High school or less 54%
- A certificate or some college 29%
- A two-year degree 11%
- A four-year degree 6%
Tools of the work
Technology you may use.
- Office suite software
- Data base user interface and query software
- Spreadsheet software
- Electronic mail software
- Presentation software
- Project management software
- Word processing software
Opportunity near you
See where this work is growing.
Choose a state to compare the size of the field, annual openings, and expected hiring change.
- People doing this work
- 6,210
- Job openings each year
- 710
- Expected hiring change, 2022–2032
- 17.2%
Compare every available state
| State | People doing it | Job openings each year | Expected change |
|---|---|---|---|
| Nevada | 6,210 | 710 | 17.2% |
| California | 5,300 | 620 | 23.3% |
| New York | 2,350 | 40 | 19.9% |
| Iowa | 1,300 | 150 | 16.1% |
| Minnesota | 1,260 | 140 | 6.8% |
| Oklahoma | 1,160 | 130 | 1.8% |
| Mississippi | 1,100 | 120 | −5.2% |
| New Jersey | 1,000 | 100 | −16.0% |
| Florida | 990 | 110 | 19.3% |
| Indiana | 940 | 100 | 2.2% |
| Michigan | 930 | 100 | 2.2% |
| Arizona | 900 | 100 | 3.4% |
| Pennsylvania | 870 | 90 | 2.4% |
| Colorado | 790 | 90 | 2.6% |
| Louisiana | 790 | 90 | — |
| Washington | 790 | 110 | 31.7% |
| Illinois | 720 | 100 | 132.3% |
| Maryland | 590 | 70 | 9.3% |
| Missouri | 470 | 50 | 4.4% |
| Montana | 370 | 40 | −2.6% |
| Puerto Rico | 370 | 40 | 23.3% |
| Ohio | 300 | 30 | −11.8% |
| West Virginia | 290 | 30 | 20.8% |
| Wisconsin | 290 | 30 | 16.0% |
| Oregon | 220 | 20 | 15.8% |
| Alabama | 210 | 20 | 10.5% |
| Kansas | 210 | 20 | −8.7% |
| New Mexico | 210 | 30 | 31.3% |
| Rhode Island | 200 | 20 | 17.6% |
| Massachusetts | 180 | 20 | 5.9% |
| North Dakota | 150 | 20 | 7.1% |
| Delaware | 130 | 20 | — |
| Nebraska | 120 | 10 | 33.3% |
| South Dakota | 90 | 10 | 12.5% |
| South Carolina | 80 | 10 | — |
| Idaho | 70 | 10 | 16.7% |
| Virgin Islands | 10 | 0 | — |
Career to college
Build a path toward this work.
Start with a related major, then compare colleges where students complete that field.
Where to study
Colleges with strong activity in these fields.
Start with program size, admission, and likely cost. Open a college for the full picture.
University of Central Florida
- Degrees each year
- 568
- Admit rate
- 40%
- Annual cost after aid
- $10,000
Florida International University
- Degrees each year
- 499
- Admit rate
- 59%
- Annual cost after aid
- $11,000
University of Nevada-Las Vegas
- Degrees each year
- 425
- Admit rate
- 96%
- Annual cost after aid
- $11,000
Cornell University
- Degrees each year
- 290
- Admit rate
- 8%
- Annual cost after aid
- $7,000
Florida State University
- Degrees each year
- 225
- Admit rate
- 25%
- Annual cost after aid
- $10,000
California State Polytechnic University-Pomona
- Degrees each year
- 208
- Admit rate
- 74%
- Annual cost after aid
- $11,000
University of Houston
- Degrees each year
- 182
- Admit rate
- 70%
- Annual cost after aid
- $13,000
University of South Carolina-Columbia
- Degrees each year
- 150
- Admit rate
- 61%
- Annual cost after aid
- $20,000
Compare every college offering casino operations and services