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First-Line Supervisors of Personal Service Workers
Supervise and coordinate activities of personal service workers.
Other titles employers use
Adult Family Home Program Manager · Aquatics Supervisor · Bar and Restaurant Manager · Clinical Care Coordinator · Clinical Coordinator · Clinical Services Program Manager · Direct Care Supervisor · Housekeeping Supervisor
Inside the work
What you would actually do.
6 responsibilities that define the role, before job titles and workplaces change the details.
- Train workers in proper operational procedures and functions and explain company policies.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Recruit and hire staff members.
- Resolve customer complaints regarding worker performance or services rendered.
- Take disciplinary action to address performance problems.
Who it suits
Would this work hold your attention?
This career often appeals to people drawn to persuading, organizing and helping work.
- Persuading
- Leading, selling, starting projects, or making a case
- Organizing
- Creating order, checking details, and keeping work accurate
Skills and strengths
What you would get good at.
Compare the skills the work relies on, the subjects behind it, and the abilities that make it easier to learn.
Core skills
- Active Listening
- Critical Thinking
- Speaking
- Social Perceptiveness
- Coordination
- Time Management
Subjects to know
- Customer and Personal Service
- English Language
- Administration and Management
- Public Safety and Security
- Psychology
Useful strengths
- Oral Comprehension
- Oral Expression
- Problem Sensitivity
- Written Comprehension
- Speech Recognition
Working day
Picture yourself doing it.
These measures show how much of the day involves people, movement, conversation, and hands-on work.
| Measure | Out of 5 | What that means here |
|---|---|---|
| Close to other people | 4.0 | Shared rooms, but not shoulder to shoulder |
| On your feet | 3.0 | Up and down through the day |
| Talking face to face | 4.5 | Continuous — the job is conversations |
| Working with your hands | 2.5 | Little of the day |
Preparation
How people prepare for this work.
Employers usually ask for a high school diploma. Other routes may also lead into the field.
- A two-year degree 48%
- A certificate or some college 24%
- High school or less 18%
- A four-year degree 7%
- A master's degree 3%
Tools of the work
Technology you may use.
- Spreadsheet software
- Office suite software
- Electronic mail software
- Presentation software
- Word processing software
- Inventory management software
- Time accounting software
- Internet browser software
Opportunity near you
See where this work is growing.
Choose a state to compare the size of the field, annual openings, and expected hiring change.
- People doing this work
- 22,730
- Job openings each year
- 2,610
- Expected hiring change, 2022–2032
- 20.3%
Compare every available state
| State | People doing it | Job openings each year | Expected change |
|---|---|---|---|
| Texas | 22,730 | 2,610 | 20.3% |
| California | 13,600 | 1,520 | 10.6% |
| Pennsylvania | 12,290 | 1,360 | 8.5% |
| Florida | 10,910 | 1,240 | 16.1% |
| Wisconsin | 8,840 | 990 | 11.6% |
| New Jersey | 7,490 | 840 | 13.1% |
| Virginia | 5,790 | 650 | 13.1% |
| Maryland | 5,620 | 630 | 12.9% |
| Georgia | 5,350 | 610 | 14.8% |
| Colorado | 4,810 | 540 | 14.8% |
| North Carolina | 4,280 | 490 | 16.9% |
| Michigan | 3,560 | 390 | 4.7% |
| Illinois | 3,480 | 380 | 6.4% |
| Tennessee | 3,360 | 380 | 17.5% |
| Minnesota | 3,350 | 370 | 10.6% |
| Ohio | 3,260 | 360 | 4.8% |
| South Carolina | 2,920 | 330 | 15.0% |
| Louisiana | 2,840 | 320 | 9.2% |
| Alabama | 2,690 | 300 | 9.8% |
| Indiana | 2,680 | 300 | 9.4% |
| Arizona | 2,580 | 290 | 16.7% |
| Kentucky | 2,500 | 280 | 7.8% |
| Nevada | 2,290 | 260 | 18.7% |
| Oregon | 2,290 | 270 | 23.8% |
| Utah | 1,960 | 230 | 34.2% |
| Oklahoma | 1,860 | 210 | 9.4% |
| Mississippi | 1,720 | 190 | 13.9% |
| Missouri | 1,490 | 160 | 6.4% |
| Iowa | 1,470 | 160 | 9.7% |
| Arkansas | 1,300 | 150 | 13.0% |
| Nebraska | 1,100 | 120 | 8.9% |
| New Mexico | 1,060 | 120 | 16.5% |
| Maine | 1,020 | 110 | 2.0% |
| Massachusetts | 1,000 | 110 | 12.4% |
| Puerto Rico | 960 | 110 | 20.0% |
| Rhode Island | 960 | 110 | 11.6% |
| New Hampshire | 930 | 110 | 10.7% |
| Kansas | 870 | 100 | 6.1% |
| Montana | 800 | 90 | 15.9% |
| West Virginia | 710 | 80 | 12.7% |
| North Dakota | 530 | 60 | 10.4% |
| Delaware | 460 | 50 | 7.0% |
| South Dakota | 440 | 50 | 7.3% |
| Vermont | 440 | 50 | 18.9% |
| District of Columbia | 420 | 50 | 10.5% |
| Alaska | 150 | 20 | 7.1% |
| Virgin Islands | 20 | 0 | — |
Career to college
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