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Insurance Claims and Policy Processing Clerks
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
Other titles employers use
Claims Adjudicator · Claims Analyst · Claims Clerk · Claims Customer Service Representative (Claims CSR) · Claims Processor · Claims Representative (Claims Rep) · Claims Technician (Claims Tech) · Insurance Analyst
Inside the work
What you would actually do.
6 responsibilities that define the role, before job titles and workplaces change the details.
- Prepare insurance claim forms or related documents, and review them for completeness.
- Calculate amount of claim.
- Post or attach information to claim file.
- Transmit claims for payment or further investigation.
- Contact insured or other involved persons to obtain missing information.
- Review insurance policy to determine coverage.
Who it suits
Would this work hold your attention?
This career often appeals to people drawn to organizing and persuading work.
- Organizing
- Creating order, checking details, and keeping work accurate
- Persuading
- Leading, selling, starting projects, or making a case
Skills and strengths
What you would get good at.
Compare the skills the work relies on, the subjects behind it, and the abilities that make it easier to learn.
Core skills
- Reading Comprehension
- Time Management
- Speaking
- Active Listening
- Critical Thinking
- Writing
Subjects to know
- Customer and Personal Service
- Administrative
- English Language
- Computers and Electronics
Useful strengths
- Oral Comprehension
- Written Comprehension
- Oral Expression
- Near Vision
- Speech Recognition
Working day
Picture yourself doing it.
These measures show how much of the day involves people, movement, conversation, and hands-on work.
| Measure | Out of 5 | What that means here |
|---|---|---|
| Close to other people | 2.9 | Largely your own space |
| On your feet | 1.5 | Mostly seated |
| Talking face to face | 3.9 | A regular part of the day |
| Working with your hands | 2.9 | Little of the day |
Preparation
How people prepare for this work.
Employers usually ask for a high school diploma. Other routes may also lead into the field.
- High school or less 55%
- A two-year degree 21%
- A certificate or some college 17%
- A four-year degree 7%
Tools of the work
Technology you may use.
- Data base user interface and query software
- Electronic mail software
- Spreadsheet software
- Office suite software
- Presentation software
- Operating system software
- Word processing software
- Medical software
Opportunity near you
See where this work is growing.
Choose a state to compare the size of the field, annual openings, and expected hiring change.
- People doing this work
- 23,600
- Job openings each year
- 2,200
- Expected hiring change, 2022–2032
- 6.1%
Compare every available state
| State | People doing it | Job openings each year | Expected change |
|---|---|---|---|
| Texas | 23,600 | 2,200 | 6.1% |
| California | 22,600 | 1,960 | −6.2% |
| Florida | 17,280 | 1,600 | 5.2% |
| Ohio | 14,740 | 1,290 | −4.7% |
| Tennessee | 12,070 | 1,210 | 22.3% |
| Georgia | 9,780 | 910 | 6.1% |
| Arkansas | 9,710 | 910 | 8.0% |
| Pennsylvania | 8,170 | 710 | −5.9% |
| Wisconsin | 7,860 | 710 | — |
| New York | 7,630 | 50 | 7.5% |
| Illinois | 7,060 | 600 | −9.7% |
| Missouri | 6,700 | 590 | −3.2% |
| Virginia | 6,570 | 570 | −4.9% |
| Michigan | 6,090 | 530 | −3.9% |
| North Carolina | 5,720 | 530 | 3.8% |
| New Jersey | 5,540 | 470 | −10.2% |
| Arizona | 5,530 | 510 | 3.8% |
| Indiana | 5,270 | 470 | −2.8% |
| South Carolina | 4,550 | 430 | 9.9% |
| Washington | 4,170 | 390 | 2.0% |
| Minnesota | 4,150 | 370 | −1.7% |
| Iowa | 3,760 | 330 | −3.6% |
| Connecticut | 3,390 | 300 | −4.2% |
| Nebraska | 3,390 | 300 | −3.1% |
| Colorado | 2,800 | 240 | −7.6% |
| Oregon | 2,620 | 230 | −2.6% |
| Alabama | 2,590 | 230 | — |
| Utah | 2,410 | 230 | 14.8% |
| Kentucky | 2,050 | 180 | −1.9% |
| Massachusetts | 1,600 | 140 | −8.0% |
| Oklahoma | 1,550 | 140 | −3.7% |
| Nevada | 1,500 | 140 | 1.4% |
| Louisiana | 1,430 | 120 | −5.9% |
| Maryland | 1,420 | 120 | −7.2% |
| New Hampshire | 1,390 | 120 | −2.1% |
| Kansas | 1,340 | 120 | −5.0% |
| Mississippi | 1,310 | 120 | — |
| West Virginia | 1,300 | 120 | −1.5% |
| Maine | 1,110 | 90 | −11.9% |
| Puerto Rico | 960 | 90 | 12.9% |
| South Dakota | 920 | 80 | −3.2% |
| New Mexico | 880 | 80 | 2.3% |
| North Dakota | 760 | 70 | −8.4% |
| Rhode Island | 640 | 60 | −3.0% |
| Idaho | 600 | 60 | 3.4% |
| Montana | 580 | 50 | — |
| Delaware | 570 | 50 | −1.7% |
| Wyoming | 510 | 50 | −3.8% |
| Vermont | 280 | 20 | −6.7% |
| Alaska | 170 | 20 | — |
| Guam | 110 | 10 | 10.0% |
| District of Columbia | 100 | 10 | — |
| Virgin Islands | 40 | 0 | — |
Career to college
Build a path toward this work.
Start with a related major, then compare colleges where students complete that field.
Where to study
Colleges with strong activity in these fields.
Start with program size, admission, and likely cost. Open a college for the full picture.
Valdosta State University
- Degrees each year
- 22
- Admit rate
- 83%
- Annual cost after aid
- $12,000
Program entryOpen major
Open college FLThe University of Tampa
- Degrees each year
- 16
- Admit rate
- 41%
- Annual cost after aid
- $32,000
Program entryApply after enrollment
Open college MONorthwest Missouri State University
- Degrees each year
- 2
- Admit rate
- 86%
- Annual cost after aid
- $14,000
Program entryApply after enrollment
Open collegeCompare every college offering business operations support and assistant services